Leading process optimization initiatives at Control Risks, my focus is on developing tailored solutions that substantially elevate efficiency and stakeholder satisfaction.
Experience
2021 — Now
2021 — Now
Austin, Texas, United States
Driving efficiency, security, and operational excellence across global workflows. I’ve led process optimization initiatives that increased efficiency by 25%, improved stakeholder satisfaction by 20%, and reduced operational costs by 15%. My work includes analyzing end‑to‑end processes, partnering with leadership to implement scalable solutions, and managing global contract and SOW changes with a 98% on‑time delivery rate across 200+ annual deliverables.
I leverage data to refine workflows, strengthen project management, and enhance productivity. I’ve also collaborated with cross‑functional teams to implement comprehensive security protocols, reduce security incidents, and build proactive risk‑management strategies that support system resilience and safeguard future innovations.
2018 — 2021
2018 — 2021
Austin, Texas Metropolitan Area
Project Delivery Manager with a strong track record of leading enterprise projects from end to end, optimizing resources, and aligning stakeholders across complex portfolios. Known for building trusted relationships, prioritizing emerging business needs, and driving strategic decision‑making that supports organizational goals.
I’ve implemented innovative solutions to remove process roadblocks, enforced policy standards for consistency, and delivered on‑budget results across multiple domains. My QA leadership resulted in six consecutive months of perfect quality review scores, reflecting significant process improvements and operational discipline.
I also foster global collaboration by developing project sites that strengthen knowledge sharing and cross‑functional awareness. My focus on structure, accountability, and stakeholder alignment enables teams to deliver with clarity, efficiency, and impact.
2016 — 2018
Project Delivery professional with experience leading complex implementations across hospitals, pharmacies, and healthcare networks. I’ve managed end‑to‑end project plans, ensured timely delivery of key initiatives, and strengthened compliance with 340B program requirements through detailed documentation, conflict resolution support, and cross‑functional coordination.
I’ve served as a primary liaison between Sentry Data Systems, contract pharmacies, and covered entities—driving regulatory alignment, resolving operational challenges, and maintaining strong stakeholder relationships. My work includes conducting audits and risk assessments, optimizing workflows, and reducing implementation timelines across multiple facilities.
By leveraging Salesforce data and automation opportunities, I’ve improved workflow productivity and eliminated process inefficiencies. I also led the development of new strategies and capabilities that enhanced market positioning, supported client objectives, and contributed to measurable business growth.
2014 — 2016
2014 — 2016
Contract management professional with experience overseeing end‑to‑end documentation, ensuring compliance, and resolving issues through effective negotiation. Skilled in analyzing contract drafts, performance measures, and market trends to create adaptable, future‑focused agreements. I streamline contract workflows using data‑driven strategies that enhance compliance, reduce resolution time, and strengthen overall operational efficiency.
I build strong stakeholder relationships to support smooth negotiations and clear performance expectations. My reporting systems provide actionable insights that guide strategic decisions, improve supply chain effectiveness, and support long‑term planning. I bring a blend of analytical rigor, market awareness, and collaborative leadership to every stage of the contract lifecycle.
2014 — 2016
2014 — 2016
Experienced Contract & Operations Specialist with a background supporting Sentry Data Systems platforms, pharmacies, and legal entities through precise contract documentation and compliance oversight. Skilled in analyzing contractor performance, supply chain effectiveness, and expenditure data to produce reports that inform strategic decisions and financial planning.
I ensure OPA and regulatory compliance by communicating contract updates, resolving non‑compliance issues, and recommending improved purchasing and forecasting procedures. My experience also includes managing corporate functions, coordinating internal meetings, and providing high‑level administrative support to agents and consultants to maintain smooth daily operations.
With strong organizational skills, I handle calendar management, travel coordination, and corporate communications while upholding HIPAA privacy standards. I also support safety, security, and IT troubleshooting efforts, contributing to efficient workflows and a well‑structured operational environment.
Education
University of Phoenix
Bachelor's degree
2012 — 2013
Texas State University
Bachelor's degree
2007 — 2013