I’ve worked on various projects utilizing a user centered design process integrated with agile principles and business strategy for over sixteen years.

Recent Clients & Contracts:

Apple | Lead UX, Vendor (2023- Present)

TikTok | UX Consultant, TikTok Seller (2024)

HiCanYu (Startup) | UX Director, 2019 - 2020

Zodiac Social® is an immersive social role playing game on a mission to

become the new standard for meeting new people and connecting with others

in person. I’ve built an ice-breaker platform that stimulates social

exchange in any given venue, arena, escape room, event space or in a

parlor/home setting. Zodiac Social can be played as a physical group card

game or via mobile app.

• Lead/ mentor designers and product partners on collaboration, UX best practices, data

driven problem solving, complex PayPal processes and UX reviews

• Develop and maintain cross functional partnerships with company wide UX designers,

researchers, content and PMs across all PayPay's brands with an inclusive stance that

promotes trust and transparency

• Design with curiosity and customer obsession as I evaluate PayPal's E2E experiences

with atomic measures and a holistic approach (Lo-Fi, Hi-Fi,Prototypes, Design Systems W/ Figma)

• Manage highly functional team’s ability to utilize design productivity and communication

tools. Create processes, frameworks, rubrics and integrations that foster efficiency in a

designers daily work life

Design Lead, various projects on a consultative basis. Working closely with the Product Organization on

high visibility products straight from Chuck’s desk.

Scoped coping out a bespoke “Teen Financial

Literacy” program, Minor Personas and their journey through schwab dot com.

I was tasked with modernizing standard paper forms into a rich experience which encourages customer self service.

Positions, Stock Alerts, Bank Alerts and Beneficiaries have all been my focus areas.

• Design lead responsible for improving B2B and consumer-facing payment applications for Visa

Developer Center. Daily work involved diverse team of product owners, UX designers, developers, and

business partners in a fast paced environment with quick iterative cycles

• Fostered collaboration inside and outside the team, evangelized and promoted UX within the company

• Applied contemporary user-centered design methodologies to justify research and design decisions

while Analyzing software (web and mobile) for usability issues and working with developers/designers to

recommend and implement solutions

• Solidified design patterns, facilitated design requirements sessions which maintained standard SDLC

processes. Also unpacked and strategized technical and business challenges

• Created user journeys, user/task flows, wireframes, usability test plans, test results, and other UX

artifacts as needed.Translate UX research into design recommendations and UX requirements